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Frequently Asked Questions

About Your Heating & Cooling System

Frequently Asked Questions


How long does it take to install a new HVAC system?

The amount of time spent installing a new HVAC system depends on the size of the area you want to be covered and the type of HVAC system you want to have installed. If you are available for a few hours each day, the installation may take longer. Contact us for a timeline unique to you.

Can I get HVAC repair services on holidays?

Yes, you can. We are always ready to get your HVAC system running 24/7, even on holidays.

How can I tell if my furnace is leaking?

If your furnace is leaking, the smell of gas will be evident, especially when you get close to it. You may also hear a hissing sound that can help you locate the source of the leak. In case of a leak, give us a call immediately so we can fix the problem and make your home safe again.

How can I fix my furnace if it will not ignite?

First, make sure that your gas flows properly and that the electronic ignition works. Then make sure that the safety switch is not open. If this does not solve the problem, it’s time to call in the experts.

Does home insurance cover my HVAC system?

Yes, the standard homeowner’s insurance covers repairs for an HVAC system if the cause of damage is covered in the insurance contract.

How often should I service my HVAC system?

If you’d like your HVAC system to function optimally all year round, we recommend making an appointment with us twice a year. We’ll schedule one visit to check the heating system and the other for optimized indoor air quality. We are the best HVAC professionals for Air Conditioning Repair Installation and Maintenance in town.

How long does an HVAC warranty run for?

Most HVAC units come with a 10-year warranty, but this may change depending on the quality of the HVAC unit you purchase and the brand.

How can I make my HVAC unit energy efficient?

To lower your energy bills, you can:

  • Install a programmable thermostat, so you only use your central air conditioning and heating when home.
  • Install ceiling fans in your home and use them instead of the air conditioning when it’s hot.
  • Unplug any devices you are not using, especially when you aren’t home for long periods.
  • Check your windows and doors to ensure they are correctly sealed. No air should get in or out when they are shut if they are airtight. Losing air makes your HVAC system consume more energy.
  • Switch your lights to energy-saving ones like LEDs

What filters should I get for my HVAC system?

We recommend using an air filter with a MERV rating above 5. Air filters rated between 5 and 8 are most appropriate for residential homes and provide an effective barrier from pollen, mold spore, and dust mites.

Should I get a whole-house humidifier for my house?

If you or your family members suffer from dry skin, the whole house humidifier is a worthwhile investment.

How can I detect AC refrigerant leaks?

The only way to tell you to have an AC refrigerant leak is by using specialized equipment like UV lights and fluorescent Dye Tests. If you suspect you have an AC refrigerant leak, give us a call, and we’ll be over right away to fix the issue.

How can I tell it's time for a new HVAC system?

Most HVAC systems have a life span of over 15 years. If your HVAC system is completely damaged before that, check to see if the warranty is still active, as this may cover the cost of buying a new HVAC system.

Do I need to buy spare parts for my HVAC system?

You do not need to go out and buy spare parts for your HVAC system; leave that to professionals. All you have to do is give us a call, and we’ll fix your HVAC system using the best tools and parts.

How long will it take to repair my HVAC system?

The amount of time spent repairing or installing an HVAC system depends on the size of the repairs and the extent of the damage. If a large part of the system has problems running, it may take longer to fix.

How much will it cost to install an HVAC system?

Quotations are usually specific to each homeowner. This is because HVAC systems range in size, and different homes have unique needs and vary in size. Give us a call, and one of our professional HVAC.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21.

Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Why should I have regular (or preventive) maintenance? And how often should I have it performed?

Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

What equipment requires regular (or preventive) maintenance?

Heat pumps and air conditioners require a professional tune-up twice a year; in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

I need help troubleshooting a problem with my equipment?

As your local Trane dealer, One Choice Mechanical is your troubleshooting expert, and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country which One Choice Mechanical will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

What are the advantages of a programmable thermostat?

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

What type of filter should I use? And how often should I replace it?

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

Why can't I find the correct size furnace filter at my local home improvement store for my Trane Brand Equipment?

Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable, and can be washed by hand in cold water.

Where can I get parts for my Trane equipment?

As a Trane dealer, One Choice Mechanical is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Which Trane equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. One Choice Mechanical can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet of home. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional.

What does my warranty cover?

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products.  All Trane equipment that we install is registered with Trane Corporation to ensure your 10 year parts warranty.  If you cannot find your warranty certificate, One Choice Mechanical will also be able to provide you with that information. With a One Choice Mechanical Total Comfort Plan, you’ll have a ten year parts and labor warranty on your Trane equipment.

What is the life expectancy of my unit?

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.


License #:
HM04226 – Kentucky
1509 – Kentucky
0687-H – Indiana
2015078 – Indiana
14-ME-15 – Indiana

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